Daily Archives: June 3, 2021

How can AI improve guest experience?

Introduction of AI-powered digital assistants to the hospitality industry which prides itself on providing a “personal touch” may seem counter intuitive. However, the evolution of mobile technology has increased customer expectations of services across the board, and hotels are no different. A digital assistant in the form of a chatbot can assist the staff in providing a high quality level of service guests have become accustomed to, without losing the “personal touch”. … Read More