Everyone knows that having a good relationship with your receptionist is a big plus. But, what if that receptionist is an AI-powered Chatbot? … Read More
Author Archives: Neolight Team
Introduction of AI-powered digital assistants to the hospitality industry which prides itself on providing a “personal touch” may seem counter intuitive. However, the evolution of mobile technology has increased customer expectations of services across the board, and hotels are no different. A digital assistant in the form of a chatbot can assist the staff in providing a high quality level of service guests have become accustomed to, without losing the “personal touch”. … Read More
With the surge of technological advancements, the way people travel has changed dramatically. To stay competitive, every business in the tourism and hospitality industry needs to adapt and improve customer experience if they want to attract new customers as well as improve loyalty with existing ones. As proven by other industries, chatbots are a very efficient way to tackle the ever-so growing customer expectations. … Read More
Chatbot, a buzz-word that has persisted over the last few years.
It has seen its fair share of use, but what are chatbots really? What can they do apart from chatting? How do they learn? And why has everyone been jumping on this bandwagon? … Read More